It's worth reading these terms before you start using Casono. We've kept things as straightforward as possible — the key points are all here, without the legal jargon.
Important: By using the Casono website or app, you agree to these Terms & Conditions. It's a good idea to read them in full before you get started.
These terms and conditions apply to all services offered on the Casono platform (casono.click) and its mobile application. "Casono", "we", and "our" refer to the organisation operating Casono. "User", "you", and "member" refer to any individual who uses Casono's services.
In these terms, "platform" refers to both the website and the app. "Services" means Sports Betting, Live Casino, slots, promotions, and all other features provided by Casono. "Account" refers to a registered user's personal profile.
Casono reserves the right to update these terms and conditions at any time. Users will be notified of any changes via their registered email or app notification. Continued use of the platform after any such update constitutes acceptance of the revised terms.
No one under the age of 18 is permitted to use any service offered by Casono. This is strictly enforced and any violation will result in permanent account closure.
To use Casono, you must meet the following requirements:
Casono may request documents at any time to verify a user's age and identity. As part of the KYC (Know Your Customer) process, users may be required to submit a National ID card, passport, or driving license. Withdrawal processing may be put on hold until verification is complete.
Each person may register only one account. If multiple accounts are found under the same individual, all bonuses will be cancelled and the accounts may be suspended. A single mobile number and email address can only be linked to one account.
Account security is entirely the user's responsibility. Never share your password with anyone. If you notice any unauthorized activity on your account, contact Casono support immediately. Keep your account details up to date at all times — especially your mobile number, as it is required for OTP verification.
Transferring or selling your account to a third party is strictly prohibited. Placing bets on behalf of or in the name of another person is not allowed. Operating an account on behalf of a minor is strictly forbidden and may result in legal action.
All bets placed on Casono are considered final. Once a bet is confirmed, it generally cannot be changed or cancelled — however, if the cash-out feature is active, you may partially or fully cash out during a live match.
Here's what you need to know about odds changes: for pre-match bets, the odds at the time of confirmation apply. In Live Betting, odds change rapidly — the odds at the exact moment your bet is placed are the ones that count. If a match is cancelled or incomplete, Casono may refund the bet amount in accordance with its rules.
If a system or technical error results in abnormal odds being displayed, Casono reserves the right to void any bets placed at those odds. In such cases, the original stake will be returned to the user's account. For accumulator or combo bets, if one selection is voided, the bet will be recalculated using the remaining valid selections.
Casono accepts deposits via bKash, Nagad, and Rocket. Deposits are usually instant, though network delays may occasionally extend processing to up to 10 minutes. The minimum deposit is ৳500.
KYC verification must be completed before you can make a withdrawal. On your first withdrawal, you may be asked to submit identity documents. Once verified, no further documents are required for subsequent withdrawals. The minimum withdrawal amount is ৳500 and is typically processed within 5–30 minutes.
Casono charges no withdrawal fees of its own. However, transaction charges from your mobile banking provider may apply. The maximum daily withdrawal amount per account depends on your VIP level and account history. In cases of suspicious transactions, Casono reserves the right to hold a withdrawal until verification is complete.
Each bonus at Casono comes with its own specific terms, detailed on the relevant promotion page. A summary of our general bonus policy is provided below:
Casono reserves the right to modify or cancel any existing promotion at any time. If bonus abuse is detected — including arbitrage betting or the use of multiple accounts — the bonus may be forfeited and the account suspended.
All games on Casono use RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Game outcomes are entirely random and free from any external influence. Live Casino games are run by professional dealers and broadcast live on camera.
The following activities are strictly prohibited on Casono:
If any such activity is found, the winnings from the relevant bets will be voided, the account will be permanently closed, and law enforcement will be notified if necessary.
Casono uses industry-standard technology to protect members' personal and financial information. All data is secured with 256-bit SSL encryption — the same standard used in the banking sector. Data stored on our servers is also kept in encrypted form.
Casono will never ask for your full card number, password, or OTP code. If anyone claims to represent Casono and requests this information, it is fraudulent — report it to us immediately via live chat.
Full details on how your information is collected and used can be found in our Privacy Policy is available on that page. In brief: your personal data is never sold or shared with third parties; it is used solely for game operations and payment processing.
Casono believes entertainment should stay within healthy limits. We actively work to prevent problem gaming. The following tools are available free of charge to every member:
Casono maintains a zero-tolerance policy toward anyone under 18 operating an account. If there is any suspicion that a minor is playing, the account will be reviewed immediately. For more details, Responsible Gaming View the page.
Casono reserves the right to suspend or close an account without notice in the following circumstances:
When an account is closed, any valid balance is generally refunded — however, if fraud is proven, the balance may be forfeited. Users can also contact support at any time to request account closure. Make sure to withdraw your balance before closing your account.
All content on the Casono platform — including logos, designs, text, code, and game interfaces — is protected under the intellectual property rights of Casono or its licensors. Reproducing, distributing, or using any content for commercial purposes without prior authorisation is strictly prohibited.
Content from game providers (Pragmatic Play, Evolution Gaming, etc.) is protected by their respective intellectual property rights. Casono delivers these services under license from each provider.
Casono may update these terms and conditions at any time. For significant changes, users will be notified in advance via SMS to their registered mobile number or through an in-app notification. Continued use of the platform after new terms take effect constitutes acceptance of those terms.
For any questions regarding the terms and conditions:
Explaining everything in plain, simple language instead of complex legal jargon — that is our policy.
Most betting sites publish their terms in English, which can be difficult for everyday users in Bangladesh to follow. Casono makes all its terms available in plain language — nothing is left ambiguous.
Bonus wagering requirements, withdrawal timelines, and the KYC process are all clearly outlined upfront. There are no surprise charges or hidden conditions. At Casono, what you read is what applies.
The 18+ policy is strictly enforced. RNG audits and transaction monitoring are conducted to ensure fair play. There is zero tolerance for fraud and cheating.
Terms and conditions are updated promptly whenever there are industry changes, new features, or regulatory updates. Users are notified before any changes take effect.
If you are unsure about any term, feel free to ask via Live Chat. The Casono support team is always ready to explain any condition in plain, simple language.
Every clause in these terms and conditions is written with the user's protection in mind. Player well-being is just as much a priority for Casono as its business interests.
When signing up on an online betting site, most people click "I Agree" without reading the terms. This happens across all kinds of platforms, not just betting sites. But with betting platforms, there are certain terms you really should know — especially around payments and bonuses — or you may run into problems later.
That's why Casono has written its terms in plain, everyday language that any Bangladeshi user can easily understand. Instead of complex legal terminology, the key points are laid out clearly. If anything is still unclear, just ask via live chat — you'll get an answer right away.
The most common questions are about bonuses and withdrawals. Understanding the wagering requirement is important — without knowing it, it can feel like your funds are stuck. In reality, Casono's wagering policy is straightforward: once you've wagered a set multiple of your bonus amount, your winnings can be withdrawn. It gets fulfilled naturally as you continue betting.
KYC verification for withdrawals is a one-time process. On your first withdrawal, you'll need to submit a photo of your National ID. This is purely for your protection — to ensure no one else can withdraw from your account. Once verified, all future withdrawals will be quick and hassle-free.
Casono takes age restrictions very seriously. No one under the age of 18 is permitted to use Casono — this is not just a written policy but one that is strictly enforced in practice. Parents and guardians are encouraged to manage and restrict children's access to their mobile devices and other devices.
All personal and financial data on Casono is protected with 256-bit SSL encryption. Your information is never shared with any third party. To read our full policy, Privacy Policy read here.
Register now and get up to 100% bonus on your first deposit. If you have any questions about the terms, just ask us via live chat — we're here to help.