Entertainment is most enjoyable when it stays within your control. Set your own gaming limits at Casono — we're always here for you.
The bottom line: Betting and gaming are for entertainment — not a source of income. Responsible play means knowing your own limits and sticking to them.
Responsible Gaming means enjoying games or betting in a way that doesn't negatively affect your personal life, family relationships, or financial situation. At Casono, responsible gaming isn't treated as just a policy — it's an active commitment.
Online betting and gaming can be a perfectly normal part of everyday entertainment — much like going to the cinema or spending money on sports. Problems arise when that entertainment starts to spiral out of control. At Casono, we believe that staying informed and taking the right steps at the right time is the foundation of responsible play.
Every protection tool at Casono is completely free and available to use at any time, around the clock. Using any of these tools has no negative impact on your account — in fact, Casono views it as a positive step.
Casono has five active protection tools in total. They are all accessible at any time from the "Responsible Gaming" section in your account settings.
The deposit limit is one of the most effective tools for responsible play. It lets you decide in advance the maximum amount you can deposit within a given period.
Setting a limit is straightforward: Profile menu → Responsible Gaming → Deposit Limit → Enter amount → Save. Reducing your limit takes effect immediately. Increasing it carries a 72-hour cooling period — so you cannot raise your limit on impulse in the heat of the moment.
Tip: It's wise to keep betting spend to no more than 5–10% of your monthly entertainment budget. Set a limit in advance and it won't affect the rest of your finances.
Sometimes you may feel like you need a little distance. With Casono's self-exclusion feature, you decide how long you want to step away from gaming.
There are two types of breaks:
During a self-exclusion period, Casono will not send any promotional emails or SMS. Any balance remaining in your account is kept safe and can be withdrawn once the period ends.
To start self-exclusion: Profile → Responsible Gaming → Self-Exclusion → Choose duration → Confirm. Alternatively, reach out via support chat and the team will guide you through it.
It's easy to lose track of how many hours have passed while playing. The Reality Check feature is designed to solve exactly that.
When Reality Check is enabled, a pop-up appears at set intervals — such as every 30 minutes, 1 hour, or 2 hours — showing you: how long you've been playing, your total bets for the session, and how much you've won or lost. With this information in front of you, you can make a conscious decision about whether to keep playing or take a break.
Session limits can be set independently — for example, a maximum of 2 consecutive hours. Once the time is up, the session ends automatically. You will need to log in again to continue playing — that small friction alone can help prevent excessive play.
Ask yourself a few questions to help recognise when online betting or gaming is crossing the line from entertainment into a problem. If you answer "Yes" to most of the questions below, it may be time to take action:
If you answer "Yes" to three or more questions, consider self-exclusion and let the Casono support team know. We are here to help — no judgement, no questions asked.
No one under the age of 18 may register or play on Casono. This is strictly enforced.
Casono collects your date of birth during registration for age verification and confirms it through your national ID or passport at the KYC stage. If you register with a false age, it will be caught during account verification and your account, along with any balance, will be closed.
A note to parents: if you have a Casono account logged in on your phone or computer, please keep it out of reach of children. Set up parental controls on your device and keep your account password private.
If you have any questions about responsible gaming or need help using any of our protection tools, the Casono support team is always here for you.
Using our protection tools is nothing to be judged for — Casono respects every decision you make. Our support team assists with full confidentiality.
We don't just put it on paper — taking real, active steps is what defines us.
At Casono, no third party makes decisions on your behalf. From deposit limits to self-exclusion, every protective measure is entirely your own choice. That is what real autonomy looks like.
Reducing your deposit limit or starting a cooling-off period takes effect the moment you set it — no waiting period, no support ticket required.
Any self-exclusion or limits you set stay completely private on your account. Support is available without questions or judgment — your decision is respected.
Every bet, game, and transaction is saved in your account. Review your own activity at any time — knowing exactly how much you are spending makes it easier to make informed decisions.
For any questions or concerns about responsible gaming, reach out via live chat at any time. Support is available in Bengali — with empathy and without judgment.
Casono's long-term business success depends on having healthy, satisfied members. That's why ensuring user wellbeing is not just the right thing to do — it makes good business sense for Casono too.
There's a unique thrill to betting on a cricket or football match — your team's win feels even sweeter, and a loss can sting a little more. When that excitement stays in check, betting is genuine entertainment. But when it becomes hard to stop at "just one more," that's the moment to pay attention.
Online gaming is still relatively new in Bangladesh, and many people are not as familiar with its benefits as they should be — especially when it comes to responsible gaming tools. Casono wants every member to know that the means to protect themselves are right at their fingertips.
One simple rule keeps gaming enjoyable at all times: only use money you can afford to lose without it affecting your daily life. Never bet with your monthly rent, your children's school fees, or your household grocery money. Stick to that boundary and Casono will always remain a place of fun.
It's common to feel the urge to "recover" losses with the next bet after a big loss. That mindset is where the problem begins. There's no guarantee of making back losses in gaming or betting — the odds on your next bet are completely independent of what happened before. So after a loss, take a break instead of placing another bet straight away.
Casono's Reality Check feature is designed for exactly these moments. When a summary appears on screen during play, it brings your mind back to reality — knowing "how long I've actually been playing and how much I've spent" is often enough for people to stop on their own. That's the whole point of Reality Check.
If things are starting to feel overwhelming, there's no need to be embarrassed about talking to a friend or family member. You can also reach out to Casono's support team — everything is handled with complete confidentiality. Responsible gaming isn't a sign of weakness; it's a sign of self-awareness.
Before you start playing, decide how much you are willing to spend today. Stop when you reach that limit.
Avoid playing for more than 1–2 hours at a stretch. Set a session limit.
After a significant loss, wait at least 24 hours before placing another bet.
Do not treat betting as a source of income — think of it as the cost of entertainment.
If you feel like things are getting out of hand, use self-exclusion.
Any information related to self-exclusion or limits remains private within your account. To learn more about our full privacy policy Privacy Policy Read more.
Register on Casono and use our responsible gaming tools to enjoy safe, controlled entertainment. Whatever your question, we are always here for you.